Terms and Conditions
Phone consultation and timeline: Once your payment is processed, I’ll contact you to set up a phone consultation (I typically schedule calls between 8:30 a.m. and 3:00 p.m. Pacific Time Monday through Friday). Your new document(s) will be delivered as Microsoft Word file(s) within 10 business days of our phone consultation, unless I request additional information for your project, or you are quoted a different timeline during our meeting.
Questionnaire timeline (for Standard Resume Writing Service): Once I receive your payment, I'll email a questionnaire for you to complete. If I don’t receive your filled-out questionnaire within 90 days, I’ll e-mail a first draft based on your old resume, correspondence, and/or my own knowledge of your industry or career. From there, you will have 30 days to reply with revisions before your project will be considered complete. Future revisions will require additional payment.
Revisions: Unless other arrangements are made, I provide revisions for a period of 30 days after emailing your first draft(s). If you purchase the Full Service Package, this period is extended to 60 days. Once this time period has passed, I will assume that you are satisfied with your new documents, and your project will be considered complete. Final resumes will be delivered as Word, PDF, and ASCII (text) files.
Approval of final document versions: I make every effort possible to deliver drafts and final versions without spelling, grammar, or other errors. However, you are solely responsible for proofreading and verifying all content. I accept no liability and no further responsibility once I send the final documents. Future revisions, additions, and documents will incur additional fees.
No guarantee of results: I do not guarantee employment or job search success, as our work together is just part of your process. I do not independently verify information you provide such as employment history, skills, or education, and I accept no responsibility or liability for incorrect information.
Electronic files: Due to the varying nature of computer systems and software, I cannot guarantee compatibility with your systems, or that documents will retain original formatting or appear perfectly on every computer. I will take every step to ensure your satisfaction, however, I cannot provide technical support, and you may need to research and find solutions independently.
In addition, I do not guarantee the results of resume distribution services in any way, including the number of recruiting, venture capital, and/or private equity firms that receive your resume, or the responses of those organizations.
Price quotes: Prices quoted in invoices or email messages are valid for 30 days.
Cancellation policy: You may cancel your order within 24 hours of purchase.
No refund policy: Your project will be prepared with care, expertise, and attention to detail, and I will work closely with you throughout the 30-day revision period to ensure your satisfaction. Because of the time, effort, and personalization involved in reviewing information, designing formats, writing original documents, and distributing resumes (when applicable), all services are non-refundable.
Privacy: I maintain the highest level of professionalism and keep all client projects, conversations, and materials strictly confidential. Your information or files will not be sold or shared with any party other than appropriate members of my team, who have signed confidentiality agreements. If you order my resume distribution service, your final resume, e-note, and search criteria will be handled by an outside partner, and distributed to hundreds or thousands of recruiters (by design).
By making a purchase, you are agreeing to these Terms of Service.